FAQ
Frequently Asked Questions (FAQ)
About Us:
At BeamLu, we’re all about making wellness feel personal, approachable, and real. We’re a team passionate about creating products that don’t just sit on your shelf—they become part of your life. From LED Face Masks and Red Light Therapy Machines to Yoga Mats and Hydro Water Blackhead Removers, we design tools that help you look good, feel great, and find a little calm in the storm of everyday life. Our goal? To bring you simple, effective ways to care for yourself, no matter where you are on your wellness journey.
30-Day Money Back Guarantee:
We want you to shop with confidence! That's why we offer a 30-day money-back guarantee on all orders. If you're not completely satisfied with your purchase, simply return or exchange it within 30 days for a full refund. We want you to have peace of mind knowing that you’re getting a quality product you’ll love.
Shipping Times:
Once your order is processed (typically within 1-3 business days), it will be shipped out and should arrive within 3-7 business days depending on your location. We offer free shipping on all orders, with no minimum purchase required. Orders placed after 4 PM CST will be processed the next business day. For more details, you can visit our Shipping Page: https://beamlu.com/pages/shipping
Items Might Arrive At Different Times/Packages:
Please note that if you place an order with multiple items, your items may be shipped from different warehouses and could arrive in separate packages or at different times. This is completely normal, and you will receive tracking information for each package.
Contact Us:
If you have any questions or need assistance, feel free to reach out to us! Our customer service team is ready to help. You can contact us directly through our Contact Us Page: https://beamlu.com/pages/contact
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Contact Information
Phone: +1 (320) 217-6366
Email: contact@beamlu.com
Address: 1309 Coffeen Avenue, STE 12878, Sheridan, Wyoming 82801, USA
Support Hours
Monday to Friday, 7:00 AM to 5:00 PM CST